Hospitality
Experience
Platform
Connect every system. Understand every guest.
Act on every opportunity.
01 -- The Problem
The Disconnected
Hotel
Your tech stack was built to move reservations, not to understand guests. Each system captures a fragment. None sees the whole picture.
0%
of hotel tech stacks have zero meaningful integration between systems.
Fragmented Data
Your Systems Know Fragments. None Knows the Guest.
The PMS holds the reservation. The spa holds preferences. The channel manager holds the booking source. But nothing connects them. Teams cannot build a coherent experience, and AI has nothing meaningful to learn from.
Legacy Architecture
Legacy Integrations Move Bookings, Not Intelligence
Most hotel integrations were built to exchange reservation data. They were never designed to unify guest histories, link behaviour across touchpoints, or enable real-time personalisation.
02 -- The Solution
One Platform.
Every Guest Touchpoint.
Bookboost connects your existing systems through a hospitality-native Customer Data Platform, powering unified profiles, automated journeys, and measurable guest revenue.
Reservations, room types, rate codes
Booking source, commission, reviews
Spend history, F&B, spa, minibar
Availability, distribution, parity
Direct bookings, promo codes, searches
Check-in, requests, preferences
Master Profile
Unified guest record
Powers
03 -- Foundation
The Customer Data Platform
Purpose-built for hospitality. Not another generic CDP bolted onto your stack.
Ingest
Pre-built integrations pull data from every system automatically. PMS, OTA, POS, Channel Manager, loyalty, guest apps.
Resolve
Entity resolution matches guest identities using email, phone, booking reference, and fuzzy matching. No manual deduplication.
Enrich
Profiles deepen with every interaction -- stay history, spend patterns, channel preferences, campaign engagement, sentiment.
Activate
Clean, unified profiles flow out in real time to every Bookboost module and connected partner system.
04 -- Identity
One Guest. One Profile.
Across Every System.
Entity resolution, identity matching, and profile unification -- built for the complexity of multi-property hospitality.
Duplicate records across systems
J. Smith
john.smith@email.com
John Smith
Booking #8291
John R. Smith
+44 7700 900123
Smith, John
Loyalty #L-4402
john_smith
john.smith@email.com
5 records, 3 properties, 1 guest
RESOLVE
RESOLVE
John R. Smith
Master Profile #MP-12847
john.smith@email.com
Phone
+44 7700 900123
Properties
3 (Amara, Bella, Grand)
Total stays
12 stays over 4 years
Lifetime value
€14,280
Loyalty
#L-4402 — Gold tier
05 -- Module
Multi-Channel Guest Journeys
Visual journey builder for automated communication flows across the full stay lifecycle. Email, WhatsApp, SMS -- in a single journey.
- Drag-and-drop builder with conditional logic
- Triggers from PMS events and guest behaviour
- Segment-based branching by loyalty tier, channel, room type
- A/B testing and send-time optimisation
- Revenue attribution per journey and touchpoint
Move from 3 generic emails to 15+ personalised, multi-channel touchpoints per stay.
06 -- Module
Broadcasts
Targeted one-time campaigns to specific guest segments. Built for promotions, seasonal offers, and re-engagement that sits outside automated journeys.
- Segment builder powered by CDP data
- Multi-channel: email, WhatsApp, SMS
- Personalisation tokens for guest name, property, loyalty tier
- Real-time delivery and engagement tracking
- Revenue attribution per broadcast
No more batch-and-blast to your entire database.
07 -- Module
Unified Inbox + AI Agent
Every guest conversation, every channel, one view -- with an AI-powered agent that drafts replies, auto-resolves routine enquiries, and surfaces full guest context.
Inbox
- All channels in one interface -- email, WhatsApp, SMS, web chat, OTA
- Master Profile sidebar with full guest context
- Team assignment, tagging, internal notes
- Canned responses with personalisation
- SLA tracking and response time monitoring
AI Agent
- Draft replies with full guest context from the CDP
- FAQ auto-resolution for common questions
- Real-time sentiment scoring
- Configurable automation boundaries
- Full audit trail of every AI action
08 -- Module
Guest App
White-label mobile web app. No download required. Branded to your property, connected to the CDP, and designed for the full stay lifecycle.
Branded to your property
Online check-in and document upload
Room service, spa booking, local recommendations
Contextual upsell offers
Multi-property support
Push notifications via WhatsApp and SMS
09 -- Module
Bookboost Insights
Purpose-built BI connecting guest profiles, campaign performance, service metrics, and revenue attribution. No data engineering required.
Pre-built hospitality dashboards
True revenue attribution
Guest service intelligence
Scheduled exports
Customisable dimensions and filters
Cross-property reporting
10 -- Journey Evolution
Traditional Guest Journeys
3 touchpoints. All email. Zero personalisation.
0
touchpoints
Booking Confirmation
from PMS
from Channel Manager
from IBE
Upsells
from upsell provider
Post-Stay Feedback Request
from feedback tool
Booking Confirmation
to Direct Guests
Booking Confirmation Agency
to Agency
Spa Booking Confirmation
to spa guests
WhatsApp, SMS & Email
Pre-arrival
to all guests
Online Check-in
to all guests
WhatsApp, SMS & Email
Upsell Breakfast
to room only
Room Upgrade Offer
to Direct Guests
Table Reservation Confirmation
to diners
Welcome Message
to all guests
Spa Offer
to guests in premium rooms
Local Events Recommendations
to guests staying Fri-Sun
Kids Club & Activities
to families with children
Spa Appointment Reminder
to spa guests
Table Reminder
to diners
Pre-Check-out Reminder
to all guests
Post-Treatment Review
to spa guests
Post-Stay Feedback Request
to all guests
Post-Dining Feedback
to diners
Booking Confirmation
to Direct Guests
Booking Confirmation Agency
to Agency
WhatsApp & SMS
OTA Profiler
to OTA bookers
WhatsApp & Email
Spa Booking Confirmation
to spa guests
WhatsApp, SMS & Email
Pre-arrival
to all guests
WhatsApp & SMS
Online Check-in
to all guests
WhatsApp, SMS & Email
Upsell Breakfast
to room only
WhatsApp & SMS
Room Upgrade Offer
to loyalty members
WhatsApp & SMS
Early Check-in Offer
to loyalty members
Table Reservation Confirmation
to diners
WhatsApp & SMS
Welcome + Digital Compendium
to all guests
WhatsApp & SMS
Sentiment / How's the room?
to new guests
WhatsApp & SMS
Sentiment / How's the room?
to returners
Spa Offer
to guests in premium rooms
WhatsApp & Email
Local Events Recommendations
to guests staying Fri-Sun
Restaurant Reservation
to guests in premium rooms
Kids Club & Activities
to families with children
Spa Appointment Reminder
to spa guests
Spa Self Check-in
to spa guests
Table Reminder
to diners
Digital Menu & Specials
to diners
Late Check-out Offer
to guests staying 3+ nights
F&B Upsell Offer
to guests staying 2+ nights
WhatsApp, SMS & Email
Pre-Check-out Reminder
to all guests
Post-Treatment Review
to spa guests
WhatsApp, SMS & Email
Post-Stay Feedback Request
to all guests
WhatsApp & Email
Rebooking Offer
to Direct Guests
WhatsApp & Email
Birthday / Anniversary
to guests with profile data
Post-Dining Feedback
to diners
11 -- Impact
What Our Platform
Unlocks
0x
Higher click-through rate
Ruby Hotels
+0%
Guest satisfaction
Ruby Hotels
0%
Online check-in
Citybox
+0%
Direct bookings
Room Republic
+0%
Time saving
Northern Lights Village
+0%
OTA to direct
Room Republic
Revenue
Higher direct conversion, targeted upsell, better RevPAR timing.
Cost
Handle-time cuts on Tier 1 inquiries, fewer reconciliations, leaner front desk.
Experience
Zero-wait digital flows, consistent service quality, payment choice that reduces drop-off.
12 -- Trust
Trusted by Leading Hotel Groups
Powering guest experiences across 500+ properties worldwide.
13 -- Vision
Moving Agentic First
The platform is evolving towards an agentic architecture -- where AI agents orchestrate guest interactions across every module.
Platform foundation
Connected systems
AI CORE
Guest messaging
Arrival & departure
Pricing & timing
Personalised offers
Touchpoint sequencing
Item recovery
Message generation
Adaptive UI
Let's see it live.
Everything you've seen is running in production today.
Let's walk through it with your data in mind.
Bookboost — Hospitality Experience Platform