Hospitality Experience Platform
Hospitality
Experience
Platform
Connect every system. Understand every guest.
Act on every opportunity.
Hospitality
Experience
Platform
Connect every system. Understand every guest.
Act on every opportunity.
Scroll to explore
Intro - 01
Guest expectations
have evolved.
Today's hospitality industry is struggling to keep up.
Yesterday's guest
- Book a room
- Check in at the desk
- Pick up the phone
- Wait at reception
Today's guest expects
- Personalised arrival
- Reply in seconds, not hours
- On their channel of choice
- Know them before they arrive
A fork in the road
Two types of hotels
are emerging.
The gap is widening. Guests who are known stay longer, spend more, and come back. Guests who feel like a number book elsewhere next time.
01 - The Problem
Today, most hotels fall into Type A - not by choice, but by architecture.
The Disconnected
Hotel
Your tech stack was built to move reservations, not to understand guests. Each system captures a fragment. None sees the whole picture.
0%
of hotel tech stacks have zero meaningful integration between systems.
Fragmented Data
Your Systems Know Fragments. None Knows the Guest.
The PMS holds the reservation. The spa holds preferences. The channel manager holds the booking source. But nothing connects them. Teams cannot build a coherent experience, and AI has nothing meaningful to learn from.
Legacy Architecture
Legacy Integrations Move Bookings, Not Intelligence
Most hotel integrations were built to exchange reservation data. They were never designed to unify guest histories, link behaviour across touchpoints, or enable real-time personalisation.
04 - The Possibility
Imagine a hotel
that actually
knows its guests.
Not in theory. In production. Four shifts that separate hotels that grow from hotels that drift.
That is why we built
The Hospitality Experience Platform, built to close the gap between the hotel you run and the hotel your guests expect.
Continue - How it works
02 - The Solution
One Platform
Every Guest Touchpoint.
Bookboost connects your existing systems through a hospitality-native Customer Data Platform, powering unified profiles, automated journeys, and measurable guest revenue.
PMS
Reservations, room types, rate codes
OTA
Booking source, commission, reviews
POS
Spend history, F&B, spa, minibar
Channel Mgr
Availability, distribution, parity
IBE
Direct bookings, promo codes, searches
Guest App
Check-in, requests, preferences
Master Profile
Unified guest record
Live
◉IdentityResolved across 4 systems
◉Stay history12 stays, 3 properties
◉Lifetime value€14,280 total spend
◉PreferencesHigh floor, late checkout, spa
◉ChannelsEmail, WhatsApp, Direct
◉SentimentPromoter (NPS 9)
Journeys
Automated guest messaging
Broadcasts
Targeted email & SMS campaigns
Inbox & AI Agent
Unified team inbox with AI
Guest App
Digital check-in & services
Insights
Performance analytics
The Customer Data Platform
Purpose-built for hospitality. Not another generic CDP bolted onto your stack.
Ingest
Pre-built integrations pull data from every system automatically. PMS, OTA, POS, Channel Manager, loyalty, guest apps.
Resolve
Entity resolution matches guest identities using email, phone, booking reference, and fuzzy matching. No manual deduplication.
Enrich
Profiles deepen with every interaction - stay history, spend patterns, channel preferences, campaign engagement, sentiment.
Activate
Clean, unified profiles flow out in real time to every Bookboost module and connected partner system.
03 - Identity
One Guest. One Profile.
Across Every System.
Entity resolution, identity matching, and profile unification - built for the complexity of multi-property hospitality.
Duplicate records across systems
PMSemail
J. Smith
john.smith@email.com
OTAbooking ref
John Smith
Booking #8291
PMSphone
John R. Smith
+44 7700 900123
Spafuzzy name
Smith, John
Loyalty #L-4402
Appemail
john_smith
john.smith@email.com
5 records, 3 properties, 1 guest
RESOLVE
RESOLVE
JS
John Smith
Master Profile #MP-12847
Unified
john.smith@email.com
Phone
+44 7700 900123
Properties
3 (Amara, Bella, Grand)
Total stays
12 stays over 4 years
Lifetime value
€14,280
Loyalty
#L-4402 — Gold tier
Match confidence98.4%
Hyper-segmentation
Turn profiles into audiences
Use every data point to build precise segments - then personalise every touchpoint.
Loyal Guests
Stayed 3+ times
1,247 guestsSpa Enthusiasts
Booked spa services
834 guestsBusiness Regulars
Weekday stays, corporate rate
2,091 guestsWin-back
No stay in 12+ months
956 guestsPersonalised outreach
04 - Module
Monthly Newsletter
April 2026
Dear {{user.first_name}},
Welcome to this month's edition of our newsletter. We've curated the latest news, exclusive offers, and insider tips to help you plan your perfect getaway.
Featured
Discover Our New Spa & Wellness Retreat
Experience tranquillity like never before with our newly renovated spa facilities at Grand Hotel. From rejuvenating treatments to serene meditation gardens, your journey to relaxation starts here.
Read More
What's New
- Spring Collection Menu: Our chefs have crafted a seasonal dining experience featuring locally sourced ingredients.
- Rooftop Lounge Opening: Join us for the grand opening of our panoramic rooftop bar on March 15th.
- Kids Club Launch: A brand-new activity programme designed to keep your little ones entertained.
Exclusive Member Offer
Book before March 31st and enjoy 20% off your next stay at Grand Hotel, plus a complimentary room upgrade subject to availability.
Grand Hotel - Sent via Bookboost Broadcasts
Broadcasts
Targeted one-time campaigns to specific guest segments. Built for promotions, seasonal offers, and re-engagement that sits outside automated journeys.
- Segment builder powered by CDP data
- Multi-channel: email, WhatsApp, SMS
- Personalisation tokens for guest name, property, loyalty tier
- Real-time delivery and engagement tracking
- Revenue attribution per broadcast
No more batch-and-blast to your entire database.
Example templates
05 - Module
Multi-Channel Guest Journeys
Visual journey builder for automated communication flows across the full stay lifecycle. Email, WhatsApp, SMS - in a single journey.
- Drag-and-drop builder with conditional logic
- Triggers from PMS events and guest behaviour
- Segment-based branching by loyalty tier, channel, room type
- A/B testing and send-time optimisation
- Revenue attribution per journey and touchpoint
Move from 3 generic emails to 15+ personalised, multi-channel touchpoints per stay.
Trigger
Pre-arrival
3 days before check-in
Audience segment
Welcome to our hotel - Your First Stay
Dear {{user.first_name}},
We're delighted to welcome you for the first time! We've prepared exclusive offers to help you discover the very best of our hotel.
Check-in:22 April 2026
Nights:{{reservation.nights}}
Your Welcome Benefits:
- Complimentary Suite Upgrade: Experience our premium suites at no additional cost (subject to availability).
- Half-Price Spa Experience: Unwind with 50% off luxurious treatments during your stay.
Explore Your Stay
06 - Journey Evolution
Traditional Guest Journeys
3 touchpoints. All email. Zero personalisation.
0
touchpoints
Reservation Made
Before Check-in
After Check-in
Before Check-out
After Check-out
Booking Confirmation
from PMS
from Channel Manager
from IBE
Upsells
from upsell provider
No touchpoint
No touchpoint
Post-Stay Feedback Request
from feedback tool
PersonalisedEmail
Booking Confirmation
to Direct Guests
Booking Confirmation Agency
to Agency
PersonalisedEmail
Spa Booking Confirmation
to spa guests
Personalised
WhatsApp & SMS
Pre-arrival
to all guests
Personalised
WhatsApp & SMS
Online Check-in
to all guests
Personalised
WhatsApp & SMS
Upsell Breakfast
to room only
Personalised
WhatsApp & Email
Room Upgrade Offer
to Direct Guests
Personalised
WhatsApp & SMS
Parking Reservation
to all guests
PersonalisedEmail
Table Reservation Confirmation
to diners
Personalised
WhatsApp & SMS
Welcome Message
to all guests
Personalised
WhatsApp & Email
Spa Offer
to guests in premium rooms
Personalised
WhatsApp & Email
Local Events Recommendations
to guests staying Fri-Sun
PersonalisedWhatsApp
Kids Club & Activities
to families with children
PersonalisedEmail
Spa Appointment Reminder
to spa guests
PersonalisedEmail
Table Reminder
to diners
Personalised
WhatsApp, SMS & Email
Pre-Check-out Reminder
to all guests
PersonalisedEmail
Post-Treatment Review
to spa guests
Personalised
WhatsApp & Email
Post-Stay Feedback Request
to all guests
PersonalisedEmail
Post-Dining Feedback
to diners
PersonalisedEmail
Booking Confirmation
to Direct Guests
Booking Confirmation Agency
to Agency
9x conversion
WhatsApp & SMS
OTA Profiler
to OTA bookers
9x conversion
WhatsApp & Email
Spa Booking Confirmation
to spa guests
9x conversion
WhatsApp, SMS & Email
Pre-arrival
to all guests
9x conversion
WhatsApp & SMS
Online Check-in
to all guests
9x conversion
WhatsApp, SMS & Email
Upsell Breakfast
to room only
9x conversion
WhatsApp & SMS
Room Upgrade Offer
to loyalty members
9x conversion
WhatsApp & SMS
Early Check-in Offer
to loyalty members
9x conversionWhatsApp
Table Reservation Confirmation
to diners
9x conversion
WhatsApp & SMS
Welcome + Digital Compendium
to all guests
9x conversion
WhatsApp & SMS
Sentiment / How's the room?
to new guests
9x conversion
WhatsApp & SMS
Sentiment / How's the room?
to returners
Spa Offer
to guests in premium rooms
9x conversion
WhatsApp & Email
Local Events Recommendations
to guests staying Fri-Sun
9x conversionWhatsApp
Restaurant Reservation
to guests in premium rooms
9x conversionWhatsApp
Kids Club & Activities
to families with children
9x conversionWhatsApp
Spa Appointment Reminder
to spa guests
9x conversionWhatsApp
Spa Self Check-in
to spa guests
9x conversionWhatsApp
Table Reminder
to diners
9x conversionWhatsApp
Digital Menu & Specials
to diners
9x conversionWhatsApp
Late Check-out Offer
to guests staying 3+ nights
9x conversionWhatsApp
F&B Upsell Offer
to guests staying 2+ nights
9x conversion
WhatsApp, SMS & Email
Pre-Check-out Reminder
to all guests
9x conversionWhatsApp
Post-Treatment Review
to spa guests
9x conversion
WhatsApp, SMS & Email
Post-Stay Feedback Request
to all guests
9x conversion
WhatsApp & Email
Rebooking Offer
to Direct Guests
Personalised
WhatsApp & Email
Birthday / Anniversary
to guests with profile data
9x conversionWhatsApp
Post-Dining Feedback
to diners
07 - Module
Unified Inbox + AI Agent
Every guest conversation, every channel, one view - with an AI-powered agent that drafts replies, auto-resolves routine enquiries, and surfaces full guest context.
Search
▣All tickets
◻Assigned to me
◻Unassigned tickets
Teams▲
✈Arrivals
✈Departures
✈Restaurant
Properties▼
Colleagues▼
More▼
Phoenix BakerHotel Spain
Phoenix Baker2 min agoWhatsApp
Hi, I'm checking out tomorrow and was wondering if you offer airport transfers? My flight is at 14:30 from Malaga. Also, is late checkout possible?
AI AgentJust nowAuto-reply
Dear Mr. Baker,
Absolutely! Airport transfers are available. Based on your 14:30 flight from Malaga, the recommended pickup from Hotel Spain is 11:40. As a Silver loyalty member, you qualify for 20% off - just EUR 25, charged to your room.
I've also checked availability for late checkout - I can offer 2pm for your suite at no extra charge.
Shall I confirm both?
Context from CDP profileBooking data matched
Message
Phoenix Baker
Guest information▼
Conversation details▼
Property:Hotel Spain
Team:Departures
Status:AI handled
Subject:Transfers
Booking#45213
Room:Deluxe Suite
Status:Paid
Stays3+
LoyaltySilver
05.09 -Transfer delayResolved
22.08 -Late checkoutResolved
18.07 -Room upgradeResolved
Tasks▼
Inbox
- All channels in one interface - email, WhatsApp, SMS, web chat, OTA
- Master Profile sidebar with full guest context
- Team assignment, tagging, internal notes
- Canned responses with personalisation
- SLA tracking and response time monitoring
AI Agent
- Draft replies with full guest context from the CDP
- FAQ auto-resolution for common questions
- Real-time sentiment scoring
- Configurable automation boundaries
- Full audit trail of every AI action
08 - Module
Guest App
White-label mobile web app. No download required. Branded to your property, connected to the CDP, and designed for the full stay lifecycle.
Branded to your property
Online check-in and document upload
Room service, spa booking, local recommendations
Contextual upsell offers
Multi-property support
Push notifications via WhatsApp and SMS
9:41
The Hotel
Contact us
Hi John!
Check what is waiting for you on your next trip
Most popular
Upgrade to Junior Suite
Enjoy more space and sea view in our Junior Suite. Elevate your stay with an exquisite blend of comfort and style. A private sitting area and stunning views designed to make your experience truly exceptional.
90$/night
09 - Module
Bookboost Insights
Purpose-built BI connecting guest profiles, campaign performance, service metrics, and revenue attribution. No data engineering required.
Bookboost Insights/Marketing Dashboard
ExploreRequest to edit
D
Campaign Performance Overview - Last Complete Month
Performance: WhatsApp-based check-in and welcome flows are top performers. Revenue campaigns remain limited, with Travel Horoscope ($102,544) and Valentines Day ($98,170) standing out.
Recommendation: Focus on high-volume, mid-CTR campaigns and investigate zero-open-rate campaigns to improve deliverability.
Generated by AI, verify accuracy
Sent
536,123
vs last period-217,337 (-29%)from 753,460
Opened
207,174
vs last period-52,340 (-20%)from 259,514
Clicked
56,371
vs last period-4,660 (-8%)from 61,031
Open Rate
38.6%
vs last period4.1% (+4.1%)from 34.4%
CTR
10.5%
vs last period2.4% (+2.4%)from 8.1%
Broadcast Revenue
7,742,413
vs last period3,767,990 (+95%)from 3,974,423
Subscribers
ActiveChurned
Active Subscribers
49,601
vs last period-6,551 (-12%)from 56,152
Churned
4,175
vs last period-4,074 (-49%)from 8,249
Churn Rate
7.76%
vs last period-5.05% (-5%)from 12.81%
Occupancy (%)
18.0%
ADR (EUR)
140.59
RevPAR (EUR)
54.84
Total Gross Revenue
53.3M
Rooms Occupied
177,858
Total Guests
256,899
Occupancy Pace (Dual Axis Line)
Are we filling rooms at the right rate?
Feb 18Feb 26Mar 2Mar 6Mar 14Mar 18
Revenue Trend
Is revenue growing or slipping?
Feb 18Mar 6Mar 14
Channel Mix
Where do bookings come from?
Direct booking
Booking.com
Website
Expedia
PMS
Other
Total Profiles
151,660
Return Rate
9.2%
First Timers
151,645
Attributed Bookings
702
Active Audiences
27
Guest Lifecycle Trend
New vs returning guests over 24 months
Sep 2024Jan 2025May 2025Sep 2025Jan 2026Mar 2026
First TimersReturnersReturn Rate %
Audience Health Matrix
Every segment scored by loyalty metrics
| Audience | Users | Guests | Returners |
|---|---|---|---|
| Couples | 65,612 | 154,723 | 5,207 |
| Currently Staying | 5,125 | 18,645 | 1,152 |
| Families | 3,974 | 15,316 | 319 |
| Exclude OTA | 111,151 | 198,502 | 12,291 |
| Base Load | 118 | 204 | 21 |
Repeat Guest Depth
How deep does loyalty go?
1 stay2 stays3 stays4 stays5+
What would you like to know?
Ask a data question to get started. I can help refine answers, adjust charts, or surface new areas to explore.
What can I ask?
Pre-built hospitality dashboards
True revenue attribution
Guest service intelligence
Scheduled exports
Customisable dimensions and filters
Cross-property reporting
10 - Impact
What Our Platform
Unlocks
0x
Higher click-through rate
Ruby Hotels
+0%
Guest satisfaction
Ruby Hotels
0%
Online check-in
Citybox
+0%
Direct bookings
Room Republic
+0%
Time saving
Northern Lights Village
+0%
OTA to direct
Room Republic
Revenue
Higher direct conversion, targeted upsell, better RevPAR timing.
Cost
Handle-time cuts on Tier 1 inquiries, fewer reconciliations, leaner front desk.
Experience
Zero-wait digital flows, consistent service quality, payment choice that reduces drop-off.
11 - Trust
Trusted by Leading Hotel Groups
Powering guest experiences across 500+ properties worldwide.
12 - Vision
Moving Agentic First
The platform is evolving towards an agentic architecture - where AI agents orchestrate guest interactions across every module.
Platform foundation
CDP
CRM
Journeys
Inbox
Broadcasts
Guest App
Insights
Payments
Loyalty
Connected systems
PMSOTAPOSChannel MgrIBESpaF&BLoyalty
AI CORE
Conversational
Guest messaging
Check-in/Out
Arrival & departure
Revenue
Pricing & timing
Upsell
Personalised offers
Journey
Touchpoint sequencing
Lost & Found
Item recovery
Content
Message generation
Experience
Adaptive UI
Let's see it live.
Everything you've seen is running in production today.
Let's walk through it with your data in mind.
Unified ProfilesGuest JourneysAI AgentUnified InboxGuest AppRevenue Attribution
Demo
Bookboost — Hospitality Experience Platform
Hospitality
02 — Intro — Shift
Guest expectations
have evolved.
Today's hospitality industry is struggling to keep up.
Yesterday's guest
- Book a room
- Check in at the desk
- Pick up the phone
- Wait at reception
Today's guest expects
- Personalised arrival
- Reply in seconds, not hours
- On their channel of choice
- Know them before they arrive
03 — Intro — Two Types
Two types of hotels
are emerging.
Type A
Those who meet them as strangers.
Every stay starts from zero. The guest re-introduces themselves. The team scrambles for context.
Profile
Empty
Channels
Email only
Next stay
—
Type B
Those who know their guests. know their guests.
Every arrival is a continuation. Preferences carry forward. The right message, on the right channel, at the right moment.
Profile
12 stays · €14,280
Channels
WhatsApp · Direct
Next stay
Pre-booked upsell
04 — 01 - The Problem
The Disconnected
Hotel
Your tech stack was built to move reservations, not to understand guests. Each system captures a fragment. None sees the whole picture.
73%
of hotel tech stacks have zero meaningful integration between systems.
Fragmented Data
Your Systems Know Fragments. None Knows the Guest.
The PMS holds the reservation. The spa holds preferences. The channel manager holds the booking source. But nothing connects them. Teams cannot build a coherent experience, and AI has nothing meaningful to learn from.
Legacy Architecture
Legacy Integrations Move Bookings, Not Intelligence
Most hotel integrations were built to exchange reservation data. They were never designed to unify guest histories, link behaviour across touchpoints, or enable real-time personalisation.
05 — Intro — The Possibility
Imagine a hotel that actually knows its guests.
Not in theory. In production. Four shifts that separate hotels that grow from hotels that drift.
01
Guest-Centric Personalisation
Every touchpoint tuned to who they are, what they love, and what they're here for.
02
Guest-First Tech Stack
Systems that learn from each other. One profile. One truth. Every team in sync.
03
Anticipatory, Automated Journeys
Messages that land before the guest knows they need them. On their channel of choice.
04
Smart, Connected Communication
Email, WhatsApp, SMS, web chat, unified. AI drafts. Humans decide. Nothing slips.
That is why we built
The Hospitality Experience Platform, built to close the gap between the hotel you run and the hotel your guests expect.
Continue — How it works
07 — 02 - The Solution
One Platform. Every Guest Touchpoint.
Bookboost connects your existing systems through a hospitality-native Customer Data Platform, powering unified profiles, automated journeys, and measurable guest revenue.
Connected systems
PMS
OTA
POS
Channel Mgr
IBE
Guest App
→
Customer Data Platform
Unified Guest Profile
Ingest
From every system
Resolve
Entity matching
Enrich
Behaviour + prefs
Activate
Every touchpoint
→
Guest activations
Journeys
Broadcasts
Inbox & AI
Guest App
Insights
08 — 03 - Identity
One Guest. One Profile. Across Every System.
Entity resolution, identity matching, and profile unification - built for the complexity of multi-property hospitality.
Duplicate records across systems
PMS
J. Smith
john.smith@email.com
OTA
John Smith
Booking #8291
PMS
John Smith
+44 7700 900123
Spa
Smith, John
Loyalty #L-4402
App
john_smith
john.smith@email.com
↓Resolve↓
JS
John Smith
Unified #Master Profile #MP-12847
john.smith@email.com
Phone
+44 7700 900123
Properties
3 (Amara, Bella, Grand)
Total stays
12 stays over 4 years
Lifetime value
€14,280
Loyalty
#L-4402 — Gold tier
Match confidence98.4%
09 — 04 - Module
Broadcasts
Targeted one-time campaigns to specific guest segments. Built for promotions, seasonal offers, and re-engagement that sits outside automated journeys.
- Segment builder powered by CDP data
- Multi-channel: email, WhatsApp, SMS
- Personalisation tokens for guest name, property, loyalty tier
- Real-time delivery and engagement tracking
- Revenue attribution per broadcast
No more batch-and-blast to your entire database.
Monthly Newsletter
April 2026
Dear {{guest.first_name}},
FeaturedDiscover Our New Spa & Wellness Retreat
Experience tranquillity like never before. Rejuvenating treatments, serene meditation gardens, and curated retreats designed for you.
Read More
Sent via Bookboost Broadcasts
10 — 05 - Module
Multi-Channel Guest Journeys
Visual journey builder for automated communication flows across the full stay lifecycle. Email, WhatsApp, SMS - in a single journey.
- Segment-based branching by loyalty tier, channel, room type
- A/B testing and send-time optimisation
Move from 3 generic emails to 15+ personalised, multi-channel touchpoints per stay.
Journey — First-time guest
LiveEmailBooking confirmationT+0
WhatsAppPre-arrival welcome−3d
SMSOnline check-in−1d
WhatsAppRoom readyT+0
EmailUpsell: spa bookingT+1d
WhatsAppPost-stay feedbackT+2d
11 — Journey Evolution
From 3 generic touchpoints
to 15+ personalised moments.
Before Bookboost
Traditional
3
touchpoints
- Email: Booking confirmation
- Email: Pre-arrival generic
- Email: Post-stay feedback
With Bookboost
Multi-Channel
15+
touchpoints per stay
- Email: Booking confirmation
- WhatsApp: Pre-arrival welcome
- SMS: Online check-in
- WhatsApp: Room ready
- WhatsApp: Spa upsell
- Email: F&B reservation
- WhatsApp: Late checkout offer
- Email: Post-stay feedback
- WhatsApp: Loyalty invite
- Email: Rebooking offer
12 — 07 - Module
Unified Inbox & AI Agent
Every guest conversation, every channel, one view - with an AI-powered agent that drafts replies, auto-resolves routine enquiries, and surfaces full guest context.
Inbox
- All channels in one interface - email, WhatsApp, SMS, web chat, OTA
- SLA tracking and response time monitoring
AI Agent
- Full audit trail of every AI action
Phoenix Baker
Hotel Spain · WhatsApp
Hi, I'm checking out tomorrow — do you offer airport transfers? My flight is at 14:30 from Malaga. Also, is late checkout possible?
AI AgentAuto-reply
Dear Mr. Baker, airport transfers are available. Based on your 14:30 flight, pickup at 11:40. As a Silver loyalty member, you qualify for 20% off — just €25, charged to your room. I've also checked 2pm late checkout, available at no extra charge.
✓ Context from CDP profile ✓ Booking data matched
13 — 08 - Module
Guest App
White-label mobile web app. No download required. Branded to your property, connected to the CDP, and designed for the full stay lifecycle.
Branded to your property
Online check-in and document upload
Room service, spa booking, local recommendations
Contextual upsell offers
Multi-property support
Push notifications via WhatsApp and SMS
9:41• • •
The Hotel
Contact usHi John!
Check what's waiting on your next trip
Most popular ★
Upgrade to Junior Suite
More space, sea view, and a private sitting area.
90$/night
Upgrade14 — 09 - Module
Bookboost Insights
Purpose-built BI connecting guest profiles, campaign performance, service metrics, and revenue attribution. No data engineering required.
- Pre-built hospitality dashboards
- True revenue attribution
- Guest service intelligence
- Scheduled exports
- Customisable dimensions and filters
- Cross-property reporting
Sent
536,123
-29% vs last period
Opened
207,174
-20% vs last period
Open rate
38.6%
+4.1% vs last period
CTR
10.5%
+2.4% vs last period
Broadcast revenue
€7.74M
+95% vs last period
Churn rate
7.76%
-5.0% vs last period
15 — 10 - Impact
What Our Platform
Unlocks
290x
Higher click-through rate
Ruby Hotels
+12%
Guest satisfaction
Ruby Hotels
100%
Online check-in
Citybox
+55%
Direct bookings
Room Republic
+25%
Time saving
Northern Lights Village
+23%
OTA to direct
Room Republic
Revenue
Higher direct conversion, targeted upsell, better RevPAR timing.
Cost
Handle-time cuts on Tier 1 inquiries, fewer reconciliations, leaner front desk.
Experience
Zero-wait digital flows, consistent service quality, payment choice that reduces drop-off.
16 — 11 - Trust
Trusted by Leading Hotel Groups
Powering guest experiences across 500+ properties worldwide.
Ruby
IHG
Amano
Nobis
AE
The July
Citybox
Stayery
17 — 12 - Vision
Moving Agentic
First
The platform is evolving towards an agentic architecture - where AI agents orchestrate guest interactions across every module.
AI Core
Agent Layer
Platform foundation
CDP
CRM
Journeys
Inbox
Broadcasts
Guest App
Insights
Payments
Loyalty
Connected systems
PMSOTAPOSChannel MgrIBESpaF&B
18 — Next StepsLet's see it live.
Everything you've seen is running in production today.
Let's walk through it with your data in mind.
Unified ProfilesGuest JourneysAI AgentUnified InboxGuest AppRevenue Attribution